Post Project Technical Services
Construction warranty process
During the operation of the project, technical equipment may develop errors or damage within the warranty scope. Thien An applies a clear workflow of receiving - checking - processing and responding, with records and coordination with relevant parties (manufacturers, suppliers, purchasing departments, etc.) to ensure that equipment is replaced and repaired according to standards.
Process summary:
- Receive warranty information from customers or technical department.
- Conduct equipment inspection to determine if it is serviceable or needs to be referred to the relevant unit.
- Coordinate with supplier, purchasing department or manufacturer if equipment is not processed.
- Feedback results to customers, perform equipment handover after warranty and keep records.
Periodic maintenance procedure
Periodic maintenance procedures are applied to inspect, maintain and correct factors affecting the safety of traffic works.
All activities are carried out according to a controlled roadmap, with full records to serve monitoring and acceptance work later.
Process summary:
- Receive maintenance request information from customers or operations department.
- Send notification letter, prepare materials, human resources and equipment.
- Implement maintenance, record construction logs, and update software.
- Prepare acceptance records, evaluate and report maintenance results.
- Complete payment records and invoices (if any)
Troubleshooting Procedure
The incident handling process is built to ensure the ability to respond quickly and accurately to unusual situations during construction operations.
Depending on the nature of the incident, the receiving and classification system will coordinate to the correct technical department for handling or coordinate handling according to the process.
Steps are fully controlled, recorded and responded to for future monitoring, evaluation and traceability.
Process summary:
- Receive incident information from the scene or operating system.
- Determine the level: normal incidents will be handled directly; complex incidents will be classified and coordinated for appropriate handling.
- Coordinate troubleshooting with professional departments.
- Record processing results and respond to requesting unit.
