General policies and regulations

Implementation process

Step 1: Sales and customer service department searches and gets customer information.

Step 2: Customers sign a payment contract according to the signed contract.

Step 3: Our company performs the tasks as per the signed contract.

Step 4: Handover of contracts and services.

Rights and responsibilities of customers and suppliers

+ Supplier rights and responsibilities

• Provide the right quality goods and services.
• Ensure progress, quality, safety and environmental sanitation.
• Comply with company policies.
• Acceptance and handover of products and services.
• Product and service warranty for customers.

+ Customer rights and responsibilities

• Unify products and services with the company.
• Make any special requests and special requirements if any.
• Acceptance of completed products and services to suppliers.
• Service and product warranty policy.
• Product and service warranty period according to company regulations and signed contract.
• Warranty information receiving time: After the company's department receives customer feedback about products and services, our company will send technical department to handle it immediately.
• Warranty scope: warranty for technical errors and repairs.
• Customer support: The company will support repair and replacement of damage caused by user error. All replacement and repair costs will be paid in full by the customer and will not be included in the warranty cost.